Tag: PR

How AI Can Help Communications Pros

Everyone asks What AI tools do you use? Does it help or harm your workflow? What do you need to consider when using it? Using AI can assist in many roles. The most important thing to remember is trust but verify. It is not 100 percent perfect. But it is getting there. For the record, nothing is 100 percent perfect.

I have been using AI for a variety of functions. One of the key things we need are solid media and influencer lists. Yes, there are the media relations platforms: Cision, Meltwater, and Muck Rack. I have used two of the three and tested the other. All have their merits and demerits. In many instances, what’s wrong with them isn’t entirely their fault.

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Thanks to the consolidation of the news market, the media landscape is changing. Reporters who used to cover telecom may still cover it. But add healthcare or earnings to their beats. Some of the top reporters who you worked with at Bloomberg News, Dow Jones, and The Wall Street Journal are now freelancing for them and writing for other outlets or doing work on the client side. Their @wsj.com email address is dead. Most are using Gmail. Keeping track of who is covering what, their news submission preferences, and deadlines is harder to track. The media platforms try. However, it is difficult. Also, some databases aren’t broad enough. While they offer international databases, they generally stick to major foreign cities and aren’t wide enough for some projects.

That’s where AI comes in. It is excellent for typing in the subject matter you want covered and asking who covers it nationally and in key geographic regions. More often than not, it can give you a fairly detailed list of reporters, their deadlines, and contact information. For me, this has worked better than the list-building exercises in the media databases mentioned.

I know some people who use AI to write their marketing materials. Should you? That’s your choice. I write all of the material on my Substack and WordPress platforms. If you used AI detection scanners, they’d say 0. Do I use AI to help me? Yes. I usually write everything and use various AI tools in Google and elsewhere to check readability and get ideas to shorten or further explain. It can also help you tailor it towards a specific audience.

Is this using AI to write your piece? Not at all. In the old days, you had fun, interesting brainstorming sessions, and people got together in conference rooms and mapped things out. These days we do it on Zoom or maybe via email or chat. It works. Sometimes it doesn’t. But for the most part, we are more independent and too swamped to do the classic sessions. I miss those. AI has been a great friend for brainstorming. It pulls data from a variety of sources and will tell you which audience it is appropriate for.

Is it taking the job away? Not at all. It is a valuable tool. Should you swear by it and drop your traditional reviews and edits? Nope. Use it like you use everything else.

The following are my other AI posts.

AI and Transcript Creation

AI and the Arts

The Happiness, Toils and Tribulations of AI

What Does AI Really Know About You?

The Annoying Things PR Pros Get Stuck With

Think Them Through and Realize How Important They Are

By Mitchell Slepian

Every job has its exciting stuff. Every job has its why am I stuck with this? Sometimes, the latter is what grows your metrics and ultimately your organization’s revenue or reputation. I am sure Hall of Famers like Derek Jeter and Mariano Rivera found specific training or other drills annoying. But they did it, and they have five rings to show for it. I wish they had more.

Back to the real world. We all love it when we score a hit on Dow Jones Newswires, a key industry trade, or when your Instagram and LinkedIn posts are hitting record views and have positive comments. Then there is managing the communication team’s email box. We all know that’s the overloaded inbox with requests from reporters, analysts, and event producers who want your CEO and CFO to speak at a leading industry event. We jump on those. Then there are the customer emails complaining. In your mind, you wonder, why didn’t they contact customer care? Maybe they did. Perhaps they never heard back or weren’t pleased with the service.

We get emails from people asking you to buy batteries, hamburger patties, insurance, or to see if they are related to you, and wonder what discounts you can give them. I am sure you’ve received the queries from people whose parents or grandparents worked for or were involved with your organization. Maybe they contributed money for fundraising campaigns or held leadership roles.

When I was in the internet telephony world, people emailed the PR Team’s mailbox every day. Rarely was it a reporter. They knew how to find us. One guy called me and tried to get me to buy his battery backup system. He said that if our network went down, his company would save us, and he was the only one who could. I directed him to our website, which explained our procedures for network outages. They had to be on our site. People purchasing our service needed to know the system worked. He said he never checked our site. I remember saying something along the lines that you probably should research the company you’re asking to spend six figures on before cold calling. He hung up.

I often get emails or calls from people whose now-deceased grandparents made donations to the organizations I volunteer for or work for. They want to know whether the plaques with their names are still hanging or whether the rooms dedicated in their honor are still in use. Often, they tell their children about the nice things their family did. 

Many of us do not consider this public relations. But it is. When you take the time to listen to these people or work with those at your company or volunteer organization to get them the answers they need, it goes a long way.  They are happy and will write positive comments on your social media feeds, buy more of your products, make donations, and come to events. Sometimes the annoying things are what help you grow.