What’s the Best Way to Communicate: email, social media or texting?

By Mitchell Slepian

Email has been mainstream in business since the 1990s. As we know, we now have too many other ways to communicate, including but not limited to social media and texting. Remember faxing? Or snail mail? Both are still in play. 

As a chair of a community organization and a volunteer in a few others, we generally communicate our business via email. Several of us who are friends often have our own discussions via chat. But all official business is done via email. 

We have members who do not have email. They do not have computers. Some are senior citizens. But before we toss in the age factor, I have worked with people in their early 90s to create PowerPoints and run podcasts. They had no issues. Yes, I worked with people much younger who had no clue how to use email or other communication methods. So, age is just a number.

About two weeks ago, it snowed in New York City. It hampered some events. One started at 7:30 a.m.  ET. The other was supposed to begin at 9 a.m. ET. We wound up combining our groups. This recent storm was not the first time we have had to take that course of action. It will not be the last. We early birds sat around, and the folks from the later-starting group wandered in. Both groups have their latecomers. Snow delayed some of them even further. A day or two later, I suggested that when we know the weather will not be good, we send an email and make a robocall to let people know we are combining. Several people blasted this idea, saying some people don’t have email, and others don’t want to be bothered by a robocall. I made the case that email has been in play for a long time and that the call was coming from a number we all know. It should not register as a potential spam call, as carriers like to say.

I know people who text to landlines. I still have one. The texts usually arrive in gibberish. As chair of my group, generally start meetings (which are traditionally on Zoom, that’s another issue), reminding people you need to text their cell phones. Some folks love Facebook Messenger. Unfortunately, they do not realize Messenger works on Facebook. Many don’t know that you cannot email Gmail or send SMS messages from Messenger. Don’t get me started on WhatsApp. I think it works great and has its place.

Before I was chair, I was corresponding secretary. I created a form for people to send me via email when they donate. I can take their contact information off it and generate thank-you notes to distribute via email and traditional mail. It is still lovely to receive a personal, warm thank-you note in the mail. One of my chairs used to mail me handwritten notes with donor information. Sometimes he would wait weeks, and I’d get an envelope with 30 or 40 scraps of paper with contact information. This issue severely hampered our program.

The question has always lingered in my mind: What to do? I continue to use email and will call people. But the question will always linger on how to reach everyone.

Technology On Vacation – Love It or Leave It?

This topic has been discussed before. I may add a new twist. Perhaps not. Hopefully, we all go on enjoyable vacations.

I’ve been to Israel, Ireland, Italy, and Iceland. You can see I like “I” countries. Toss in Austria, Czech Republic, England, Hungary, Germany, Russia, Spain, and a few islands. Most of the time, I travel solo. Last year, I went to Israel with my mom—her first time. I was the tour guide. 

The first solo trip I took was to Aruba. As far as technology, I had my office’s BlackBerry. Remember those? The iPhone wasn’t invented yet. I only had a US connection. So, if I wanted to reach out to people at home in the States, I needed to go to hotel’s business center. I only went to it to check in for my return flight. It was great. I hung out on the beach, did a few dive trips, and sipped rum. I had no contact with the outside world. The only thing I ever really wanted to know was the Yankee scores. During my early travel days, they were winning it all. Please note I always blocked out October on my calendar to be home to watch post-season games at the Stadium or home.

I went to Italy with my mom and sister. I talk to my mom most. My sister, that’s another story. But she’s great. I had my trusted BlackBerry with only a US connection. In those days, international connections were pricey, and my office probably would not allow it. I went to Spain with mom. The bank in Barcelona ate her debit card. We needed to call the bank. Somehow, we got through. Other than that, we made no calls, texts, etc. It was a more civil time – social media just started, and people were not yet adapting.

Jump to Russia. I asked my boss if I could have an international connection. He said yes. They were worried about me being in Moscow. It is beautiful. The food sucked. I contacted no one. 

Usually, when I travel, I make a small travel kit. I include my itinerary, receipts of all pre-paid fees and my flight information. When I went to Iceland, I made this kit. However, I forgot to include the flight information. So, I logged into my email account at the hotel’s business center and found it. Of course, I saw dozens of emails. I was dumb enough to open them and respond. That’s when it started. If I had my proper travel kit, I just would have gone to the airline’s website and checked in. That’s what I usually do. Once, when I was in Israel, I saw my email or Facebook account when I was checking into my return El Al flight. I was pleased when I had a message and friend request from someone. We chatted for a few minutes.

As my travels continued, I had my iPhone, and the international fees were reasonable. Add in WhatsApp and you could text and call at no cost. With my mom in Israel, we used it to keep in touch. We had plenty of time together. Thankfully, we had plenty of time to be independent. My mom had to call her elderly mom a few times. We used technology correctly. It was used when needed. I did similar on other trips to the Holy Land. I only used to make a few calls or texts to people I was meeting for dinner.

Of course, currently, social media is in full use by all.  Sad. I took a few shots with my iPhone. I took most with my Nikon and had to wait for any posts until I got home and Photoshopped. I never post to any accounts while I am away. I’d rather stay quiet. 

I spent my recent birthday in Ireland. Many called and texted to send birthday wishes. I thanked all. I got tons of greetings on social media. Like all places, I took a few iPhone shots. I sent those around via the various apps to my friends and family. I still checked the Yankees scores. It made no difference what they did. Friends were sending messages making fun of how poorly we were playing. I sat in Peadar O’Donnell’s, Derry, UK and sipped Smithwick’s or Baileys Irish Cream and heard great music. Using my iPhone; I was recapping my adventures with friends. I did similar at other pubs and other spots in Ireland. 

I am exploring going to the safari in South Africa. If I go, I will have my 600mm zoom lens to take shots of Simba, Dumbo, and most importantly, giraffes. Will I chat and call friends and family? I don’t know. I would guess, probably, while simultaneously sending them a few snapshots. My phone won’t take the best images of the giraffes and lions. But a tease is ok.

Do I love technology on vacations? Or do I dream of the days when I had no connection to the outside world and just lived in the location I was touring? I do not know.